We provide a Pre-Order service on certain items in our online store. These items are not yet available for dispatch and will be sent to you once the official release date has been reached.

The release dates we provide are based on the information we have from manufacturers & distributors and this is subject to change.

 COVID-19

With recent disruptions in the supply chain please bear with us as we confirm receipt of the products into our distribution centre.  We will update the website information to reflect any changes to release dates and shipment times as we receive them.

Ordering

When Pre-Ordering an item, please ensure all billing, shipping and contact information are correct to guarantee your order is confirmed. Due to high demand, we reserve the right to keep Pre-Orders to one item per customer.

You will receive a confirmation email when you Pre-Order an item and will receive another email when your item has been dispatched. If there are any issues with taking payment, you will also receive an email about this. If you have made a Pre-Order and have not yet received a confirmation email, please contact us.

My Account

You can view the status of your Pre-Orders in your account page under “Pre-Order”. Have a request? Just drop a request and short message, one of the resident Geeks will be happy to help!

Payment

When Pre-Ordering an item, a deposit of £1 will be taken from your bank account at the checkout. Therefore, you must provide your credit or debit card information to make your Pre-Order, but your card will not be charged the full amount until the agreed payment day.  Payments for a Pre-Order item can only be done by credit and debit cards.

The remaining balance for the product will be taken from the same card details you provided at checkout. Payment will be taken on the agreed payment date; this is typically 3 days prior to the release date and will be confirmed at checkout. We do not store any card details or private information pertaining to the users preferred payment method. More information on how your data matters can be found on our payment partner Stripe: https://stripe.com/en-gb/privacy

You must ensure that your bank details are correct, and that the card you have used to checkout does not expire before the dispatch date. You must also ensure that there are sufficient funds in your account so that the full balance can be taken.

Be advised, Bank Holidays and your bank provider may interrupt payment being taken, if this is the case, payment will be taken on the next available working day.

If payment cannot be taken, you must remedy this before the release date, otherwise we can no longer reserve this item for you. If you are having trouble with arranging payment for the release date, please contact us.

Please note, many Pre-Order items come with a discounted price, therefore, these items cannot be bought in conjunction with any other discount promotions.

If you select PayPal as a Payment method the full amount will be taken prior to release date.

Points

We run a reward points service for all purchases made online, including Pre-Orders. You will receive reward points for Pre-Order items once full payment has been taken from your account. You can view your points by logging into your account.

Cancellation

You reserve the right to cancel your Pre-Order at any time for the first 14 days. If you decide to cancel your Pre-Order, you will be refunded your deposit of £1. After this time the deposit becomes non-refundable.

Once the item has been shipped, you can no longer cancel the Pre-Order. However, once you have received your item, if for any reason you wish to return it, please follow our returns policy (link).

Delivery

We will ensure your item is dispatched on the official release date and if any issues arise with this, we will email you immediately. However, we work with external parties to deliver our items and cannot be responsible for delays in your order due to delivery services. Be aware that adverse weather conditions, traffic delays and bank holidays may affect your delivery time. If you have concerns about a late Pre-Order, please get in touch.

By purchasing a Pre-Order with us, you agree to and accept these terms. If you have any further questions about your Pre-Order, please do not hesitate to contact us.